1. Customers may request a return within 30 days from the date the order is received. Return requests submitted after this period may not be accepted.
2. To qualify for a return, products must be unused, in original condition, with original packaging and any included accessories. Products that show signs of use, damage, alteration, or missing parts may not be eligible for return.
3. Customers must contact our support team before sending any returned products. Contact email:
support@scrollmodillion.shop4. Once a return request is approved, customers should carefully package the product and return it according to the provided instructions to avoid damage during transportation.
5. Customers are responsible for return shipping costs when the return is caused by personal preference, incorrect purchase decisions, ordering the wrong product, or other reasons unrelated to product quality issues.
6. If the product arrives damaged, defective, or incorrect due to our responsibility, we will review the situation and provide an appropriate solution according to the circumstances.
7. After the returned product is received and inspected, approved refunds will generally be processed within approximately 3 business days. The actual time for funds to appear may vary depending on the payment provider or financial institution.
8. Shipping fees and other charges may be handled differently depending on the reason for the return and the condition of the returned product.
Due to sustained losses, the merchant has decided to clear out stock at a loss.